Complaints from a consumer to the company are to be directed by email to team@apeiron-wealth.com. The consumer must state the reason for the complaint and provide their contact details. Lars Reiner, the managing director, is responsible for complaints within the company. Complaints are usually processed by the company within one week. Alternatively, the consumer can use the European Online Dispute Resolution platform. The European Commission has established a European Online Dispute Resolution platform (ODR platform) at ec.europa.eu/consumers/odr/. Consumers can use the ODR platform to resolve a dispute arising from online service contracts with a company established in the EU, out of court.